So I am supposed to leave State College, PA at 7:24pm on Friday, May 15th. My plane is delays 4-5 hours because of mechanical problems. This causes me to miss my connection flight to London which causes me to miss all my other connections flights.
To resolve the problem, I first went to the United Express counter. I was told that they could not rebook my flight because their system had no information about the carrier from South Africa to Zambia. I then called Orbitz, my booking company. The Orbitz customer service person expressed frustration when I told her what United Express had told me. She said that the carrier was South African Airways for the leg from South Africa to Zambia. I then went back to the counter and told the gentlemen there what new information I learned. He tried again to honor my request but could’t. He cited the fact that the computer system he was working from would not let him book another set of flights for me and insisted I call Orbitz and tell them to call United Express to change it.
So, I am on currently on the phone with a gentlemen from Orbitz and it looks like they will have me flying out Monday now.
Despite all this happening, I kept pretty cool about the whole thing. I even made a new friend while in line at the United Express counter.